Conflict Resolution Coaching and Training
As you know with current trends toward downsizing, flatter hierarchies, teams and multiple responsibilities, are intensifying interdependency between employees. Many organizations need assistance when it comes to helping their staff effectively negotiate work relationships in this challenging time.
A core element in our training puts the tools of a professional mediator into the hands of managers to build better workplace relationships, enhance performance, improve productivity and cut out the unnecessary financial costs of workplace conflict.
Three separate classes are available: please download a full description in PDF.
Establishing Core Competencies
- Learning to think strategically about conflict and creating a mental map for communications tools.
Key elements include – - The universal structure and the nature of conflict
- The true cost of conflict within an organization
- The retaliatory cycle
- Levels of conflict and why mediation works
- Preparing to take action
- The true cost of conflict within an organization
Third Party Resolutions - Managerial Mediation:
- Teaching managers to resolve conflict between employees without the need for outside assistance
- What is managerial mediation and when and how to use it
Successful Conflict Conversations - Self Mediation:
- Teaching employees to resolve conflicts with others without the assistance of outside mediators or lawyers
- What is self mediation and when to use it
- How to perform self mediation and get results
- What is self mediation and when to use it